What should I do if I think I have a gambling problem?

First, apply Self-Exclusion or Time-Out right away. Then contact our support team via Live Chat or email us at support@mmk022.wine. We will assist you in Myanmar language, and if needed, we can also recommend professional health resources.

🛡️ For Responsible Players

mmk022 — Responsible Gambling Guide

When you play, play for fun. mmk022 provides tools and advice to help you manage your money and time and play in a healthy way.

See gambling as entertainment

mmk022 values not only giving players a good experience, but also encouraging healthy gambling habits. Gambling should never become an unmanageable debt, and it is not a way to grow your income — it is simply a form of entertainment you join for enjoyment.

If gambling is causing personal, financial, or relationship problems, that may be a sign of problem gambling. That is why our platform includes tools that let players manage themselves, and our 24/7 support is always available.

You can read on this page how we handle responsible gambling. mmk022 believes that every player who understands these principles can find enjoyment in a healthy way.

Our Key Commitments

Strictly verified: players must be 21 or older
Players can set their own deposit limits
Time-Out tool available to take a break from play
Option to temporarily or permanently close your account (Self-Exclusion)
24/7 Live Chat support in Myanmar language

Responsible Gambling Tools

Deposit Limit

You can set your own daily, weekly or monthly deposit limit. Our platform blocks any deposit that exceeds that limit. By keeping control of your budget, you can avoid overspending.

Time-Out — Pause Your Play

If you need a break from gambling, you can use the Time-Out tool. You can temporarily suspend your play for 24 hours, 7 days or 30 days. During that period, you will not be able to log in and play.

Self-Exclusion — Exclude Yourself

If you are worried about your gambling, you can request Self-Exclusion. You can close your account for a set period or permanently, and you will not be able to access it by any means during that time. We respect your decision.

View Betting History

You can check your full betting history and deposit/withdrawal records in your account. Having a clear view of how much you have played helps you assess yourself honestly.

24/7 Support

For any gambling-related concerns, you can reach us through our Live Chat (in Myanmar language). If needed, you can also contact us by email at [email protected].

Protecting Children

Children and anyone under 21 are not permitted to access or play on our platform. We recommend installing parental control software on any computer used by your family.

Warning Signs of Problem Gambling

If you notice any of the following signs in yourself or in a friend or family member, be aware that problem gambling may be an issue.

Chasing losses and being unable to stop gambling
Hiding the amount of money you are spending on gambling from your family
Concealing your gambling activity from your family
Neglecting daily responsibilities and being consumed by gambling
Borrowing money because of gambling or gambling with borrowed money
Feeling relief from anxiety and tension only when gambling
Repeatedly trying to stop gambling but failing to do so

Healthy Gaming Habits

Follow these tips to keep gaming enjoyable—

Set a limit on how much you can afford to lose before you play — never chase your losses
Set a time limit for your gaming sessions and stop when that time is up
Don't treat gaming as a way to make money — play for fun only
Avoid playing when you are tired or going through a difficult time
Never play with borrowed money or money given to you by others
Keep up your other hobbies and social connections outside of gaming

How to Set Limits

Log in to your account

Responsible Gaming Menu

Open the "Responsible Gaming" or "Limits" menu in Settings.

Set Your Limit

Choose and set a deposit limit, Time-Out period, or Self-Exclusion.

Confirmation

We will confirm your limit right away. Changes take effect immediately. If you have any issues, contact us via Live Chat.

21+

21+ only

You must be 21 or older to play on the mmk022 platform. This is a strict rule we have in place to protect children and young people — no exceptions.

If you suspect that a family member under 21 is accessing and playing on our platform, please notify us immediately via live chat or at [email protected]. We will investigate and take the necessary action.

If you feel that family income is being spent on gambling, deciding to stop is the right choice. You can request Self-Exclusion at any time.

How to Get Help

If you are facing a gambling-related problem, don't handle it alone — contact us or seek help from a nearby health professional.

Live Chat — 24/7

Our Live Chat is available in Myanmar language 24 hours a day, 7 days a week. You can use it to request betting limits, apply for Self-Exclusion, or get help with any gambling-related issue.

Email Support

You can reach us about any gambling-related issue by sending an email to [email protected]. We will read it and get back to you.

Play responsibly and enjoy mmk022 games

Use our tools to protect yourself and your family, and enjoy gambling as a hobby in a healthy way.

Responsible Gambling Quick Answers

Log in to mmk022 and open "Responsible Gambling" under the Settings menu. From there you can enter a daily, weekly, or monthly deposit limit yourself, and it will take effect immediately. If you need help, contact us via Live Chat.

You can only request to reopen your account once the pre-set Self-Exclusion period has ended. If you chose permanent Self-Exclusion, that restriction cannot be changed. We will respect your decision and will not accept any request to lift it before the period is up.

Time-Out is a short break (for example 24 hours or 7 days), after which you can play normally again. Self-Exclusion is a longer-term or permanent account closure for players with gambling problems — it is a more serious step.

Keep a strong password on your account and never share it with anyone. Log out whenever you are not using the computer or phone. We also recommend installing parental control software on any device that children can access.

First, apply Self-Exclusion or Time-Out right away. Then contact our support team via Live Chat or email us at [email protected]. We will assist you in Myanmar language, and if needed, we can also recommend professional health resources.

Reductions to your limit (for example switching to a lower amount) take effect immediately. Increases to your limit (for example switching to a higher amount) will not be applied until a cooling-off period has passed — this is to protect you.